Kopi Kenangan Mobile App & Loyalty Platform
Technopartner Indonesia collaborated with Kopi Kenangan to develop a robust mobile application aimed at enhancing customer engagement through a dynamic loyalty program. The app allows users to pre-order beverages, manage their memberships, and access exclusive deals. It also features an intuitive backend system for outlet management, offering insights into customer behavior and automating CRM tasks, helping Kopi Kenangan streamline operations and boost customer loyalty.
The Problem
Kopi Kenangan required a scalable, high-capacity mobile ordering and customer loyalty solution to handle massive daily transaction volumes, reward frequent buyers with cashback points, and provide outlet managers with operational CRM insights.
My Contribution
- •Collaborated as a Software Developer at Technopartner Indonesia on building the Kopi Kenangan mobile order & loyalty platform.
- •Developed intuitive beverage pre-ordering user journeys and digital menu selection UI.
- •Implemented dynamic tier status progression, cashback point systems, and member benefit redemption.
- •Assisted in connecting mobile application client endpoints with automated CRM and outlet management backends.
Implementation & Technical Details
Solutions
- •Dynamic Loyalty & Membership Engine supporting tiered user status (e.g., 'Bahagia' tier) with automatic cashback point calculations.
- •Streamlined beverage pre-ordering workflow enabling quick item additions, customization options, and instant cart management.
- •Integrated backend for store outlet management, giving operations teams automated CRM capabilities and actionable customer behavior analytics.
Application Screenshots
Order & Loyalty Platform overview featuring mobile app home & menu interfaces.
Interactive beverage menu with item quantity controls and instant cart additions.
User tier status overview ('Bahagia' level) displaying point totals and active cashback benefits.
Results & Impact
Business Impact
- ✓Accelerated daily mobile pre-orders across outlets nationwide.
- ✓Enhanced customer retention rates through personalized cashback rewards (up to 20%+ cashback incentives).
- ✓Automated outlet management and CRM workflows, improving store operational efficiency.